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EyeBuyDirect Website Review & Ratings + EyeBuyDirect Coupons

EyeBuyDirect: Products & Services

EyeBuyDirect is one of the premier online stores for everything eyeglasses related. EyeBuyDirect offers it's customers a variety of frames, shapes and styles to suit everyone.

EyeBuyDirect sells:

EyeBuyDirect sells eyeglasses by frame

EyeBuyDirect sells eyeglasses by shapes

EyeBuyDirect sells eyeglasses by material

EyeBuyDirect sells eyeglasses by style

EyeBuyDirect sells eyeglasses by Size

EyeBuyDirect sells eyeglasses by lenses

 
EyeBuyDirect: Company Background

EyeBuyDirect is a division of Eye Buy Direct Inc. which was started on 08/01/2005 in California. EyeBuyDirect was incorporated on 08/25/2005 in Maryland. The founder of EyeBuyDirect is Roy Hessell. EyeBuyDirect is also known as EyeBuyDirect.com and EyeBuyDirect Inc.

Contact Information:

  • 5300 Ontario Mills Parkway, Unit 400, Ontario, CA 91764 United States Of America
  • Phone: 1-855-393-2891
  • Email: http://www.EyeBuyDirect.com



EyeBuyDirect: Customer Feedback & Reviews

Customer reviews for EyeBuyDirect are generaly negative

Positive customer reviews commented on:

  • Good delivery
  • Great prices

Negative customer reviews commented on:

  • Poor customer service
  • Poor return policy
  • Bad description of products

Some customer reviews were:

"Their products have always been superb for the price...you simply can't go wrong!"

EyeBuyDirect: Business Credibility & Trustworthiness

EyeBuyDirect is not accredited with the Better Business Bureau as they show on their website. EyeBuyDirect is a division of Eye Buy Direct Inc which is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened on August 07, 2006. Over the last three years, there has been 141 complaints filed against EyeBuyDirect Inc with the Better Business Bureau. The complaints filed against EyeBuyDirect Inc were:

  • 5 complaints were due to advertising/sales Issues
  • 5 complaints were due to delivery issues
  • 2 complaints were due to guarantee/warranty Issues
  • 128 complaints were due to problems with product/service
  • 1 complaint was due to billing and collections

Factors that lowered the rating for Eye Buy Direct Inc include:

  • "141 complaints filed against business."
  • "Failure to respond to 22 complaints filed against business."

EyeBuyDirect has received awards such as eHealthcare Leadership Award 2011 and is on the Internet top 100 retailers list. EyeBuyDirect has also had extensive press coverage in magazines, newspapers and television such as Time, The New Yorker and the Wall Street Journal. EyeBuyDirect has also been on ABC's smart shopper 

EyeBuyDirect: Website Popularity & Google Ranking

EyeBuyDirect website popularity:

  • EyeBuyDirect has a worldwide Alexa traffic rating of 23,446 out of 30 million websites.
  • EyeBuyDirect has an American Alexa traffic rating of 4,466
  • EyeBuyDirect has a Google pagerank of four out of ten.
  • The EyeBuyDirect site receives around unique 8,190 visitors daily, which account for 58,149 daily page views.
  • About 66% of the visitors to the EyeBuyDirect site are American.
EyeBuyDirect: Social Media Presence

EyeBuyDirect social media presence:

  • EyeBuyDirect can be followed on Facebook; they have 6,291 likes on Facebook and have 184 people talking about them. EyeBuyDirect updates their Facebook page every couple of days.
  • EyeBuyDirect can be followed on Twitter; they have 3165 followers on Twitter and have posted 1153 tweets. EyeBuyDirect tweets every few days.
  • EyeBuyDirect offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • EyeBuyDirect has a blog customers can follow.
EyeBuyDirect: Website Security & Safety

EyeBuyDirect is protected by Norton Secured powered by VeriSign and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. EyeBuyDirect is tested daily by McAfee Secure to keep it safe from computer threats. Google Safe Browsing lists the EyeBuyDirect site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

EyeBuyDirect: Pricing & Packages

EyeBuyDirect offers competitive prices on all their products. In a price comparison of three products, EyeBuyDirect was more expensive on one product and the exact same price on two of the products as their leading competitors were.

Omsk 

  • EyeBuyDirect: $44.95
  • Leading competitor: $44.95

ROCK! Cosmopolitan

  • EyeBuyDirect: $49.95
  • Leading competitor: $45.90

Religion SUN04-1

  • EyeBuyDirect: $26.95
  • Leading competitor: $26.95
EyeBuyDirect: Shipping Rates & Policies

EyeBuyDirect shipping rates and policies:

  • EyeBuyDirect ships throughout the United States and to numerous international locations
  • Prescriptions eyeglasses can take up to two weeks to ship.

American shipping:

  • USPS is free on orders over $99
  • USPS is $5.95 on orders under $99
  • UPS Express costs $19.00

Canadian Shipping:

  • USPS costs $9.95

International shipping:

  • Continental Europe and United Kingdom ships DHL and costs $19.00
  • All other Countries ship DHL and costs $29.95
  • International customers are responsible for any taxes, duties and/or customs that occur.
EyeBuyDirect: Payment Methods Accepted

EyeBuyDirect accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. EyeBuyDirect also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. EyeBuyDirect does not accept money orders, wire transfers or checks of any kind. In addition, EyeBuyDirect does not accept any other form of online payments like Google Checkout or Amazon Payment.

EyeBuyDirect: Returns, Refunds & Exchange Policy

EyeBuyDirect return/refund policy:

  • EyeBuyDirect offers a 14 day return/refund policy; however, EyeBuyDirect has a 12 month replacement policy.
  • All returns must be in new unused condition, and include the case and cleaning cloth.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • There is a $10 restocking fee on progressive, bifocal & trifocal orders.

To make a return:

  • Customer should contact EyeBuyDirect's customer service to obtain a RMA number
  • The glasses need to be sent back by a trackable carrier and the tracking number needs to be supplied to EyeBuyDirect's customer service 
EyeBuyDirect: Product images & screenshots
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